FAQs

 

Cancellation Policy

  • Cancel within 4 hours of the scheduled class, and the ride will be refunded onto your account.

  • Cancel after the cancelation period and you will be charged $19 plus GST, or you will lose a ride if booking from a class card.

Bookings

  • Booking will be available via our website, or through the mind body.

  • Please ensure you have a membership or available rides in your account prior to booking.

  • Booking opens 2 weeks before each class, so plan ahead to secure your spot.

  • How many classes does it take to get the hang of it? CLICK HERE!!

Waitlist

  • If a class is full, you will be able to join the waitlist. In order to join the waitlist, you will be required to have a monthly membership or available rides on your account.

  • If added from the waitlist into the class, you will receive an auto message that will ask you to confirm your booking.

Memberships & Packages

  • Your first class is free - CHECK THIS OUT!

  • We offer monthly memberships and class cards.

  • Memberships include unlimited or set rides per month, depending on the plan.

  • Class cards can be used anytime until all rides are used.

  • Memberships and class cards cannot be shared between accounts.

  • Do you celebrate milestones?? OH YA CLICK HERE

Late Arrivals

  • Arrive 10 minutes early to ensure you get settled before class.

  • If you arrive late, you may not be able to join the class.

Studio Etiquette

  • Bring a water bottle; sweat towels are provided. WATCH HERE!!!

  • Spin shoes are provided.

  • Water and energy drinks are available for purchase in the studio.

Bike Setup

Getting your bike set up correctly ensures a safe and effective ride. Here’s how:

  1. Seat Height – Stand next to your bike. The seat should be roughly hip height. When seated, your legs should have a slight bend at the knee when the pedal is at its lowest point.

  2. Seat Position – Adjust the seat forward or backward so that your knees are aligned over the pedals when pedaling.

  3. Handlebar Height – Start with the handlebars at seat level for comfort. Raise them if you need extra support for your back or shoulders.

  4. Shoes in the Pedals – Secure your feet in the toe clips.

  5. Test Your Setup – Spin for a few seconds to make sure you feel comfortable and can move freely without strain.

Tip: Ask an instructor for help if you’re unsure. Proper setup prevents injury and improves your ride experience! CLICK HERE TO WATCH!!